They did so promptly but left their keys with a master keyfob in our room. I called the front desk which is answered by an automated system and through trial and error was able to tell the receptionist that there is blood on the sheets of one of our beds and I'd like housekeeping to come change the bed. Upon arriving in our rooms, my son discovered blood on his bed. She apologized for not having record of it and said it would take a few minutes. I did and provided that to the receptionist. Upon arrival I was told they didn't see a reservation and asked if I had a confirmation. I booked two adjoining rooms Nov 4th for a one night stay on November 25th. I'm not even sure where to start with this review because they are so many things that went wrong.
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